CommScope (NASDAQ: COMM), a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum. The new solution combines DvSum’s CADDI (Conversational Analytics for Data Driven Insights), a self-service analytics technology for Call Center and Network Operations, with CommScope's ServAssure NXT network monitoring solution to create an enhanced, AI-based tool for advanced triage and proactive analytics, network optimization, and fault management.
“CommScope’s alliance with DvSum enhances the ServAssure NXT solution by introducing cutting-edge, AI-based analytics to the platform,” said Craig Coogan, CTO & VP, Product & Strategy, Access Network Solutions, CommScope. “By leveraging DvSum’s AI capabilities, the ServAssure NXT platform enables service providers to more quickly pinpoint and resolve subscriber issues. This solution provides real-time insights into subscriber service and network performance, enabling service providers to manage their operations more effectively. These capabilities can drastically reduce call center triage times, saving time and money while also improving the customer experience.”
DvSum’s CADDI analytics technology seamlessly integrates with the ServAssure NXT platform’s diverse data repositories and data sources. In this enhanced platform, CommScope’s ServAssure NXT platform collects and normalizes key performance information about the network and end subscribers. This information is then analyzed by CADDI to provide key information about the customer experience and network health.
“The integration of DvSum's groundbreaking CADDI technology into the ServAssure NXT platform will help approach a zero-call, zero-fault environment," said Aashish Singhvi, CEO of DvSum. "The enhanced ServAssure NXT platform can now harness advanced AI that swiftly detects and resolves customer issues and network anomalies in real time. We see this enhanced platform as a game-changer in several areas of network analysis, bringing new insights into metrics, risks, and troubleshooting that weren’t possible before.”
Current customers of the ServAssure NXT platform have the option to install the ServAssure NXT AI powered by DvSum solution to enhance the platform’s already robust network management and analytics capabilities. CommScope also offers this solution as a bundled option for new installations.
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About CommScope:
CommScope (NASDAQ: COMM) is pushing the boundaries of technology to create the world’s most advanced wired and wireless networks. Our global team of employees, innovators and technologists empower customers to anticipate what’s next and invent what’s possible. Discover more at www.commscope.com.
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News Media Contact:
Luke Hamer, CommScope
Luke.Hamer@commscope.com
Financial Contact:
Massimo Disabato, CommScope
Massimo.Disabato@commscope.com
About DvSum:
For more about DvSum please visit their website: www.dvsum.ai/
DvSum Media Contact:
Keirsten Hopke
Keirsten.hopke@dvsum.com
This press release includes forward-looking statements that are based on information currently available to management, management’s beliefs, as well as on a number of assumptions concerning future events. Forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, which could cause the actual results to differ materially from those currently expected. In providing forward-looking statements, the company does not intend, and is not undertaking any obligation or duty, to update these statements as a result of new information, future events or otherwise.
Source: CommScope